We are committed to our customer satisfaction. Please remember to place your order with the utmost care and ask all questions before hand and follow the maintenance instructions after purchase.
Due to the nature of our products, there is a No Refund/Exchange Only Policy. Please review and inspect your hair order upon receipt.
We will accept exchanges of undamaged, uncut, unworn merchandise within 7 days of purchase. We'll send you a new length or hair texture upon receipt of exchanged hair. Please print and enclose the original sales receipt with your exchange(s). All exchange(s) must have the original tags, ribbons, and binders still attached and in the original packaging.
We Do NOT…
We do not guarantee hair that has been chemically processed, or in any way altered other than by In The Name of Good Hair Inc., and null and void of guarantee.
No exchanges will be offered if the hair has been damaged or mismanaged as outlined below:
And/or any other alterations
We are not responsible for any labor costs associated with installation, removal, or styling.
All exchange requests must be made via email firstname.lastname@example.org within 7 days of purchase. Once we receive notice of your request, a customer service representative will contact you with further instructions to returning the item(s). We do not offer credit on the original or return shipping cost.
All orders are shipped 5-7 business days from captured payments, excluding weekends and holidays.
Your order will be shipped via USPS (USA)/FedEx (International) to the address you provide. Tracking numbers are sent to your email address as soon as a shipping label is created. If you do not receive a tracking number, please let us know. Use your USPS/FedEx tracking number to track your package in transit. We are not responsible for items lost, stolen or damaged in transit to you.
We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS/FedEx to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.
Incomplete or incorrect address information are the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc) needed to deliver your package. USPS charges a service fee for address corrections. You will be charged for any additional fees caused by bad address information.
Due to problems with missing shipment and fraud attempts, we ship all packages as SIGNATURE CONFIRMATION... meaning someone must be there to sign for the package. We are sorry, but we do not have any way to give special delivery instructions to the USPS carrier. USPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customers responsibility to arrange for package pick-up if necessary. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.